ORDER & PAYMENT
All prices stated in this web shop exclude shipping costs. Every order is confirmed by email, so make sure to leave the correct email address. If all products are in stock, we will ship your order within 1 working day. You may see if the product is in stock on the product page. We will send you the shipment notification as soon as your order is dispatched.
Pre-order
If the product is out of stock, you can pre-order it. We will only ship your order once the product is back in stock. On the product page of the pre-order product, you can find an estimation when it will be in stock. Your order, including other products from your order that were in stock at the time you placed your order, will be shipped from that date.
Payment methods
At this moment we accept the following payments methods:
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Prepayment. You can prepay you order by bank transfer or at the post office. When you place an order, we will send you the invoice and the payment details by email. We will keep your ordered items reserved for 48 hours, and ship them as soon as we receive the payment. If you pay later than 48 hours after you placed the order, the stock is not guaranteed.
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Payment on delivery. The order will be dispatched within one business day. You will have to pay for the order upon receipt at the post office or by the courier.
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Payment at the pickup point. The ordered items will be ready for pickup within one business day. You will have to pay for the order at the pickup point.
Questions?
Contact our customer service if you have more questions or need advice about our yarn, will be happy to assist you!